Upon request from One40 Support team, follow the instructions below to enable additional information to One40 Technicians for advanced troubleshooting.
Enable Logging in the One40 Mobile App
- Launch the One40 App
- From the Keypad screen, tap the "ellipsis" in the top-right corner of your screen and then tap "Settings" menu that displays.
3. Now, from the App Settings screen, tap "Preferences"
4. Now, from the Preferences Screen, tap "Troubleshooting log" to toggle the option on.
5. Click the Left arrow at the top left corner to go back to the "Settings" screen
6. Click the left arrow in the top left corner to go back to the Key Pad screen.
7. Close the One40 App.
