Use the steps below to send a Troubleshooting log to a One40 Technician.

NOTE: This article assumes you have completed the steps to Enable Troubleshooting Log

• Launch the One40 App.
• From the Keypad screen, tap the ellipsis in the top-right corner of your screen and then tap "Settings" menu that displays.
• From the Settings screen, tap the option "Logs".
  

• From the Logs screen, tap the ellipsis in the top right corner of the screen and then tap Share
  

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• Choose Gmail from the list of available options in the bottom of the screen.
  

• A new email message will be composed.  
• Our Support Team's email will be added automatically.
• Simply type in the body of the message your One40 number, employee extension, and any additional information you would like to share regarding the issue encountered.
• Click Send.

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